01726 845208
01726 845208

Accessibility

Accessibility

Over recent years we have made every effort to improve accessibility on site and provide facilities to meet with our visitor’s needs.

We consider that accessibility to be a continually evolving project, which Pentewan Sands Holiday Park staff positively support and enthusiastically contribute to.  Providing both assistance and further suggestions to improve the wide range of services we offer.

Website

The Pentewan Sands Holiday Park websites have been built using valid XHTML and CSS Transitional coding to allow correct rendering by all known web browsers including those with features for people with vision and/or motor difficulties.

Text size is adjustable by use of keyboard short cuts and also via icons on the bottom of every page, this allows the viewer to increase the font size to make it easier to read.

No core functionality relies solely on the use of javascript.

Adequate foreground/background contrast has been utilized for all text allowing it to be read more clearly.

The site does not overly use capitalisation making the site easier to read by people with dyslexia.

All pages of the website achieve a good Flesch Reading Ease score resulting in easy to read pages.

W3C guidelines have been adhered to wherever possible to create a fully compliant website to current standards.

There appropriate ALT tags have been used on images.

Miscellaneous

Pentewan Sands staff are always happy to discuss the facilities available and any concerns before any booking is made.

A copy of the accessibility statement is available in large print and via post, e-mail or fax.

Reception

The entrance to Reception is accessible via a ramp that leads  to the foyer area that is level throughout and easily accessible to wheelchairs.

Staff are all ‘type text’ aware.

The Reception Manager, or one of her team, will always be available during the Reception opening hours.

Public areas

The site is on flat ground.  The Seahorse has a disabled lift, and extra wide doors.  The Driftwood has a ramp access.

Most public areas are well illuminated at night.

In our new signage we have used words and colours to improve readability.

Guide dogs, hearing dogs and assistance dogs, are accepted in all areas and must wear high visibility jackets

The main roads throughout the site and public areas are surfaced with tarmac.

Specific disabled parking spaces are located in The Seahorse car park

There are 2 accessible disabled WCs which are located in Pentewan Block & Sconhoe block

An accessible disabled toilet is available in the foyer of The Seahorse & upstairs.

The Seahorse, Driftwood Restaurant & Pentewan Stores

The Seahorse upper deck and main dining areas  is on the 1st floor and is accessible by a disabled friendly lift.  Outside tables at ground level are also available and offer disabled access.

The entrance to The Seahorse foyer is through large double doors with level access to the lift.

The floor plan of The Seahorse is open and provides level access throughout.

All tables and chairs are moveable and, for those customers with disabilities, these can be re-positioned to suit the customer’s needs.

There is ramp access to The Driftwood Restaurant and Pentewan Stores. 

The aisles are wide enough for a wheelchair access throughout most of Pentewan Stores.

Shelves in the Shop are from floor level to head height, but assistance is available on request.

Launderette

All washers are top loaded and dryers are front loading all are coin operated.

Indoor heated Swimming Pool

We provide lifeguard cover.

Entry into the pool area is disabled friendly.

Further assistance is always available upon request and pool staff are trained to discuss any pool safety concerns.

Touring Pitches & Static Holiday Homes

Parking is permitted on each pitch.

Staff are trained to advise on the location of pitches and suitability for your requirements on enquiring during booking.

We offer the facilities to re-charge electric devices, including wheelchairs, storage of chilled medicines and can receive pre-deliveries of oxygen in small amounts.

Disabled toilets are available in Pentewan & Sconhoe blocks.  Keys to the disabled toilets can be issued on arrival with a refundable £5 deposit on the key’s return prior to departure.

The toilet and shower facilities provided are spacious.

We provide an on site night-time security service during Peak season and security team’s mobile phone number in case of an emergency is available on arrival..

Ramps to Static Holiday homes are available on request.  Please make your request at time of bookings with our reservations team on 01726 843 485.

Grounds

The Park extends over a large area and parts of the site are located on a slope.

The Park is serviced by tarmac roads.

The site is well signposted throughout, with both word and colours to improve readability.

Additional information

Public telephones are provided and there is very limited mobile phone coverage on site.

Our night time security team remain on site and their contact number is issued to each customer on arrival.

There is a list of useful numbers including medical services, local care, taxis etc available from Reception.

The local bus timetable is available from Reception. The bus stop is only a few yards from the Pentewan Sands main entrance and is easily accessible.

We have Free Wifi access upstairs in The Seahorse

Future Plans

We are constantly looking at how to improve the range of disabled facilities throughout the Park.

We welcome customer feedback and encourage our visitors to complete our Visitor Questionnaire which is handed out at the beginning of their stay.

We have tried to be as accurate as possible, however if you need any further information then please do not hesitate to contact us.

For specific requirements on accessibility please e-mail info@pentewan.co.uk

Thank you